What is Held Unlimited?
Held Unlimited is a subscription that gives you access to every story in the catalog while your plan is active. Choose Monthly ($4.99/month) or Annual ($29.99/year — save 50%).
What are Book Passes?
Book Passes let you unlock individual books permanently. Once you use a Book Pass on a book, it stays in your library forever — even without a subscription. Passes are available in packs of 1 ($2.99), 3 ($5.99), or 10 ($14.99).
Is there a free trial?
Yes. New users get a 7-day free trial of Held Unlimited. You can cancel anytime during the trial and you won’t be charged. After the trial, your plan continues at $4.99/month unless you cancel.
Can I use Book Passes and a subscription together?
Absolutely. Credits and subscription are independent. If you have an active subscription, you can still buy Book Passes to permanently keep specific books in your library after your subscription ends.
What happens if I cancel my subscription?
You keep access until the end of your current billing period. After that, you can still listen to any books you unlocked with Book Passes. Free episodes remain available to everyone.
Do Book Passes expire?
No. Book Passes never expire and unlocked books stay in your library permanently.
How do I get a refund?
Subscription refunds are handled by your payment provider (Apple, Google, or Stripe). For Book Pass refunds, any refunded credits are deducted from your balance, but books you’ve already unlocked stay in your library. Contact support@held.fm if you need help.
How do I change my plan?
You can manage your subscription from Settings in the app, or through your app store’s subscription management page.
Why was I charged after my trial?
The free trial automatically converts to a paid subscription after 7 days. To avoid charges, cancel before the trial ends. You can cancel anytime from Settings or your app store.